How is my order being shipped?

Blooming Minds ships most orders within 24 business hours of being placed, but some do take longer to process. We cannot guarantee same day shipping on larger items so if you need special assistance please call us. Please include 24 business hours for order processing when calculating your ship time.

Free ground shipping is offered on orders $49 and up. This offer is only for orders being shipped within the contiguous U.S..

What is Blooming Minds’ return policy?

Any item purchased from bloomingminds.com can be returned or exchanged within 30 days of purchase, even if you bought it on sale. Items must be in new condition, in the product packaging and with original tags attached. Blooming Minds does not charge restocking fees, nor do we force customers to take store credit. We will happily refund your method of payment. Please contact us to obtain an RMA (return merchandise authorization) number and return shipping address. The customer is responsible for return shipping charges and assumes the risk of loss, so we recommend using a reputable carrier and opting for a tracking number.

If you'd like to exchange your item, the fastest way is to place a new order for the item that you want and return the original item for a refund. New orders are always eligible for free shipping (excluding international orders), and this ensures that we won't sell out of your item in the meantime. You can also send the original item back to us with a written request for exchange, and we will switch it out when we receive it. Exchanges ship with UPS Ground shipping.

How secure is my information when I place an order on the website?

While shopping online with Blooming Minds, rest assured that your credit card cannot be read by a third party while in transit. Your information will remain private and protected. We use 128-bit encryption, the highest level of security available online today. Our server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

What should I do if I want to change or cancel my order?

Because we strive to provide very fast shipping, orders are processed within a few hours of being placed. If you would like to cancel or make a change to your order, please contact us by phone or via email at contact@bloomingminds.com right away. We will make every effort to assist you, but we cannot make changes once orders have been packaged for shipping. If your order is shipped before a change can be made, you can always return the item for a refund or exchange per our normal return policy.

Why hasn’t my order been processed yet?

If there are any issues with your order, we will place it on hold. The most common reasons that an order can be held are the billing information was entered incorrectly, an international credit card was used, or we need more information from you to properly fulfill your order. If your order is held, we will attempt to contact you. We need to resolve any issues with an order right away because the products are not placed on hold. If we are unable to reach you within 2-3 business days, your order will be cancelled. We can always place a new order with the correct information.

Where is my order?

As soon as your product ships you'll receive an email with a tracking number. Your order may ship from multiple Blooming Minds locations, so you may receive it in separate packages. If one or more of the items you ordered are not in your shipment, they should arrive soon. For confirmation, please feel free to contact our Customer Service department.

What do I do if I have a problem with my product?

If a problem arises during use of your product, it may be eligible for repair or replacement under its manufacturer warranty. Every brand’s warranty policy is different, and is usually listed on their website. Some manufacturers prefer that you send the product directly to them, and others require that you first return it to us. Please keep in mind that most manufacturers only cover specific defects in workmanship, not damage caused by wear and tear, and we must defer to the decision of the vendor. If you think that your product is defective and eligible for warranty, please call us so that we can go over the warranty procedure with you and determine the best course of action. We will work with you every step of the way to ensure your warranty claim is resolved to your satisfaction.

Content on this site

Content on this site is provided for convenience only. Blooming Minds expresses no warranty or guarantee as to the accuracy of the information or content. The information on this site may contain errors in the data concerning product description, pricing and availability. We reserve the right to cancel an order if the information or price is wrong due to typographical error. Most product information has been provided directly from the manufactures and is reproduced purely to promote their products that Blooming Minds sells. Trademarks and copyright ownership remain with their respective owners.